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Great staff but nothing is perfect

Story from nhs.uk

"Great staff but nothing is perfect"

About: Queen Alexandra Hospital

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I had shoulder surgery in January 2013 and the staff were excellent! However I was left food, that i was unable to reach, cut up and open packets due to the nature of my surgery. During the 24 hours I was on the ward I ate one digestive biscuit as it was all I could reach. The nurses are far too busy to be cutting up my food and I feel it should have been done by the people bringing the food around.

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Responses

Response from Queen Alexandra Hospital 11 years ago
Queen Alexandra Hospital

Submitted on 05/03/2013 at 16:13
Published on nhs.uk on 06/03/2013 at 04:15

It was good to hear that you had successful surgery on your shoulder but I was concered to see that you didn;t receive the appropriate support with eating. The nursing staff are responsible for ensuring that patients food is accessible to them; the support staff to provide the food. I have raised the issue with the service concerned and they would like to offer their apologies for this lack of support.

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