"St.James Eye Department"

About: St James's University Hospital

Anything else?

The eye department is poorly managed, dirty and dingy.

My Mother had surgery at the department on Ward 25, and was not at any point prepared for what to expect following her surgery under local. The local was uncomfortable, painful and the smell of burning flesh left her feeling physicall unwell, and sore.

She left the hospital with blood all over her face, and was told when asking for sterile wipes to clean her face she was told that she would be able to purchase them at her local pharmacy!

She is also diabetic, and her blood sugar soared to such a high level you would have thought the hospital staff would have been able to provide her with the necessary medication since she was told not to take any prior to her procedure. Her medication is usually kept in her handbag, which she was told she could leave in a waiting room with her coat as it was not allowed in the procedure suite. As such she sent her valuables, coat and her handbag with her medicine pouch home with me. To then be told that if they felt she was in danger they would have taken her to A&E! Seriously!

After care advice was poor. If there were any problems call the ward back and come straight in. Fair enough. Standard procedure. So when there was a problem, and we called the ward, to then be told that there is nothing the ward can do, take her to A&E - what was the point? So I made a 2nd call to the ward, and spoke to a different member of staff, and received conflicting advice - take her to Eye Casualty but wait until after 9am as it wont be open yet. - Ok. So we went to Eye Casualty which was heaving and poorly managed with more paper patient files that I have ever seen.

I do not recommend Jimmys to anyone!

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Responses

Response from Leeds Teaching Hospitals NHS Trust

Dear Anonymous

Thank you for your feedback which has been passed to the department concerned. In reply they have said,

"I am sorry to hear about your mother's experience on Ward J25. We appreciate that some eye lid surgery under local anaesthetic can be uncomfortable and cauterisation as a necessary part of the procedure produces a slight burning smell. Some post-operative serous discharge is normal and the procedure for dealing with this is laid out in the post-operative discharge advice leaflet. Unfortunately I am unable to comment on the specific aspects of your mother's care but should you wish to have a more detailed response or would like to discuss the issues in person, and confidentially, you can contact the Patient Advice and Liaison Service on 0113 2067168 or email patient.relations@leedsth.nhs.uk '

Thank you once again for contacting us and we hope you will feel able to contact our PALS service to discuss your mother's care.

With regards

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