"St.James Eye Department"

Anything else?

The eye department is poorly managed, dirty and dingy.

My Mother had surgery at the department on Ward 25, and was not at any point prepared for what to expect following her surgery under local. The local was uncomfortable, painful and the smell of burning flesh left her feeling physicall unwell, and sore.

She left the hospital with blood all over her face, and was told when asking for sterile wipes to clean her face she was told that she would be able to purchase them at her local pharmacy!

She is also diabetic, and her blood sugar soared to such a high level you would have thought the hospital staff would have been able to provide her with the necessary medication since she was told not to take any prior to her procedure. Her medication is usually kept in her handbag, which she was told she could leave in a waiting room with her coat as it was not allowed in the procedure suite. As such she sent her valuables, coat and her handbag with her medicine pouch home with me. To then be told that if they felt she was in danger they would have taken her to A&E! Seriously!

After care advice was poor. If there were any problems call the ward back and come straight in. Fair enough. Standard procedure. So when there was a problem, and we called the ward, to then be told that there is nothing the ward can do, take her to A&E - what was the point? So I made a 2nd call to the ward, and spoke to a different member of staff, and received conflicting advice - take her to Eye Casualty but wait until after 9am as it wont be open yet. - Ok. So we went to Eye Casualty which was heaving and poorly managed with more paper patient files that I have ever seen.

I do not recommend Jimmys to anyone!