"Staff haven't any idea what they are doing"

About: Glenfield Hospital

Anything else?

My father was transferred to this hospital suffering with lung problems. At first the drs seen to him and did all the tests necessary. Then the waiting game came, not one member of staff told him what was up with him or why he was being kept back for, through chinese whispers which is totally unacceptable i (his son) found out that he had been diagnosed with COPD, but officially nothing had been said to my father. After 9 hours of waiting a dr finally came round and told him he had this disease gave him a brief description of what prescription he was going to be on and when i said id got some questions he said il be back in a minute? Guess what he never showed back up?

The nurse then came round and said we had to come back the next morning to pick up his prescription, so we rang the next day at midday and guess what, they hadn't a clue who my father was and knew nothing about him being in their ward the previous day, i am writing this as we wait to find out what the hell is going on.

I thought leicestershire hospitals was bad but not this bad, meanwhile my father is still struggling for breath and very poorly and the staff at glenfield hospital cant explain what is going on. Totally unacceptable

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Responses

Response from Glenfield Hospital

Hi Andy,

We are incredibly sorry to hear of the recent experience both you and your father had at our hospital. It's upsetting to hear that you didn't receive enough information and attentiveness and we would like to do whatever we can to now rectify this.

Unfortunately, I cannot follow this up from the comments you have made on here as I would need to know some confidential details about your father and who treated him. If you would like us to follow this up for you to ensure your father receives the correct information and medication for his condition, the best way to get in touch is by contacting the PILS (Patient Information and Liaison Service) team on freephone 08081 788337 who will look into this for you.

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