"My feedback on Torbay Hospital"

About: Torbay Hospital

Anything else?

The care was first class couldn’t have asked for better- my problem is there was a lot of refurbishment at the hospital. I went to the receipting and was directed to the Endoscopy unit which was in an entirely different location. I would appreciate it if a small map/directions was printed at the back page of the appointment letter giving directions to the unit and which of the 2 car parks to use.

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Responses

Response from Torbay Hospital

Thank you for taking the time to comment on the care you received at our hospital. It is always good to receive feedback; we try to ensure we share examples of good practice and also that we learn from any negative experiences. Regarding your suggestion about having a map/directions sent out with appointment letters, I can confirm that maps do already get sent out with most appointment letters but this is still in the process of being rolled out and will eventually cover all appointments.

Kind regards,

South Devon Healthcare NHS Foundation Trust

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