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eye issues - ophthalmology

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"eye issues - ophthalmology"

About: Royal Lancaster Infirmary

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I am currently waiting diagnosis for an eye issue which has left me all but blind in one eye. My consultant advised me on my last visit that it is urgent and I needed a fluorescien angiography in order to see what is going on with in the next 5days. The next day I received a letter confirming the appointment for 10 days time.when I rang I was advised that a fluoresciene angiography could only be done on a Tuesday and that is the quickest they could see me, I explained that the consultant had asked for this to be arranged sooner but was made to feel like I wanted to queue jump ahead of others that need urgent treatment. This was not the case at all, I was just concerned that my consultants instructions had not been followed. In the mean time I have been left to struggle on with no help or advice on how to cope with the deterioration to my sight. So far I have made 3 trips to the hospital and I am no further forward. next Tuesday will be my forth and I expect I will be called back for the results. I expect more from the NHS and I wonder if the chief executive of the rli would be happy to wait this long for a simple test to be carried out. I doubt it very much.

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Responses

Response from Royal Lancaster Infirmary 11 years ago
Royal Lancaster Infirmary

Submitted on 22/02/2013 at 09:26
Published on nhs.uk on 23/02/2013 at 04:15

We're sorry you haven't had the service you hoped for but would like to thank you for taking the time and trouble to comment. We are obviously concerned about the comments you have made and would want to encourage you to please contact our Patient Advice and Liaison Service on 01539 795 497, so we can investigate this further. Should you wish to make a complaint then you can do so by writing to our Chief Executive at: Trust Headquarters, Westmorland General Hospital, Burton Road, Kendal, LA9 7RG. The Complaints Team and the Chief Executive can be contacted at the address indicated above or by ringing 01539 795 332. More information can be found on our website: http://www.uhmb.nhs.uk We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals. To be kept informed about the latest news from the hospital you can visit our website. If you are not already a member and would like to sign up please visit the following link: http://www.uhmb.nhs.uk/trust/how-to-become-a-member/

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