"IAPT"

About: Leeds Community Healthcare NHS Trust

(as the patient),

I went to IAPT with very bad depression and I had about 8 sessions but at the final review I was given a long list of reasons why the therapist felt I wasn't benefitting and I should be discharged. I objected and they offered 2 further sessions but I felt so bad I didn't go back.

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Responses

Response from Leeds and York Partnership NHS Foundation Trust

Dear JLeeds,

Thank you for sharing your experiences here on Patient Opinion. We’re sorry you don’t feel you were given the chance to benefit from your IAPT sessions.

In Leeds, IAPT is not actually provided by our Trust, the Leeds and York Partnership Foundation Trust. Instead there are four local organisations who work together to provide the service for the city. Details (including contact details) can be found here: http://www.leedscommunityhealthcare.nhs.uk/what_we_do/specialist_services1/primary_care_mental_health_service/

However we do have a Psychological Therapies Service, which may be more appropriate for you (depending on the reasons for your discharge from IAPT). We would recommend visiting your GP and discussing your experience of IAPT – it may be that they decide to make a referral to this service for you. Your GP will know how to do this through our new Single Point of Access system.

Thank you for using Patient Opinion to give the NHS feedback, and we hope things begin to improve for you soon.

Yours sincerely,

Patient Advice & Liaison Service

Leeds and York Partnership NHS Foundation Trust

Update posted by JLeeds (the patient)

Thanks for your reply I'm sorry I had assumed it would be flagged up as Leeds Community Health trust, to be honest I wasnt sure who provided it. I should say that I have used clinical psychology before and it was pretty helpful (pam was the person I saw) however I dont find it easy to access psychology as I have to go via my GP - its not easy to get an appointment and I'm worried they will push me to IAPT again which I don't really want.

Is there a way of flagging up the original complaint with the right trust on here?

Response from Ben Pathe, Business Development Officer, Patient Opinion We have made a change

picture of Ben Pathe

Hi JLeeds,

Thanks for getting in touch again. We have now republished your story and it is now correctly tagged to Leeds Community Health Trust. This means they will now receive an e mail alert regarding your story.

Kind regards,

Ben

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Response from clare wyke, Patient Experience Team, Leeds Community Healthcare NHS Trust

Dear JLeeds,

I'm writing from Leeds Community Healthcare NHS Trust (LCH) who received your comments earlier today. Thank you for taking the time to provide feedback about our services. I'm sorry that you were not happy with the support provided to you and have requested a response from our IAPT Head of Service.

In Leeds the IAPT programme runs as a partnership between LCH and Touchstone, a voluntary organisation. As a result you may have been seen by our staff or Touchstone's. If you would like us to look into your case in more detail please call me on our Patient Advice and Liaison Service phone line (0113 220858) or email lch.pals@nhs.net so that I can ensure the right people respond to your concerns as swiftly as possible.

In the meantime I will post comments from our Head of Service as soon as I receive them.

Kind regards

Clare

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