"Referred by optician to TRAQS"

About: Telford referral and quality service (TRAQS)

(as the patient),

I was referred by my optician who explained the procedure. I was next contacted my TRAQS on a very bad telephone line, I was not given a choice of hospital only at PRH with a date and choice of 3 times, this is not what I expected.

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Responses

Response from Helen Handy, TRAQS & CAB Co-Ordinator, Telford and Wrekin CCG

Thank you for taking the time to give the TRAQS team feedback following your recent referral. We appreciate all feedback as it helps us to develop the service further for the benefit of patients.

I am disappointed to hear that you were not offered Choice. If you would like to contact me I will look into what happened when you were contacted by TRAQS. If you would like me to look into this matter for you please contact me on 01952 580441.

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