"Experience of Gilbert Bain as an emergency responder"

About: Gilbert Bain Hospital / Accident & emergency Gilbert Bain Hospital / Ward 3 (medical)

(as a volunteer/advocate),

As an emergency responder I have attended A&E many different times for personnel from many different companies. The staff of A&E have been extremely helpful which is great.

Admissions have gone to ward 3 and all the patients without exception have expressed their appreciation of their care and friendliness of the staff.

Well done guys! It makes my life easier as well! !

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Response from Carolyn Hand, Corporate Services Manager/Complaints Officer, Chief Executive's Department, NHS Shetland

Thank you for taking the time to provide such positive feedback about staff in A&E and Ward 3, particularly given it covers a number of emergency responses. It is always great for staff to hear that the work they do is appreciated.

Carolyn Hand

Feedback and Complaints Officer, NHS Shetland

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