"A & E"

About: Queen's Hospital (Romford)

Anything else?

I was really disapointed with the speed of the A & E department, no problem with the staff who really worked hard,Just so many to deal with.When my son who is severely disabled was trasferred to the medical assessment unit so much better.I think that more staff are needed in A & E as when you are ill the waiting for help is so important.

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Responses

Response from Queen's Hospital

Dear Anonymous,

Thank you for taking the time to share your comments about your experience at Queen’s Hospital when you attended the Emergency Department.

I was concerned to read about your experience and I am keen to discuss the points you have raised.

Should you wish to discuss this matter further please contact a member of the Patient Advice & Liaison Service (PALS) on 01708 435454 or email PALS@bhrhospitals.nhs.uk

Yours sincerely,

Gary Etheridge

Deputy Director of Nursing

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