"Very unhelpful staff"
About: Watford General Hospital Watford General Hospital Watford WD18 0HB
Posted by Anonymous
Very unhelpful staff when I called to reschedule my oral surgery appointment. I was given alternative number which took me to hearing department and they gave me some other number. This again was not the right one so I looked up on the internet and called the number found there. This was not manned and the voicemail there gave some other number. When I called that number it said that it was not manned and I should leave a voicemail which I did but no one responded. If the numbers on the appointment letters are not the correct ones then why print them there? Also, the complaints number given by one of the staff leads you to an endoscopy department. I have spent more than an hour to reschedule my appointment and haven't yet managed to do so. My phone bill has increased as I made nearly 10 calls as I was sent from pillar to post but I haven't had anyone to talk to to reschedule my appointment. The letter says that if I don't attend the appointment they will send me back to by GP/GDP for care but they can't be bothered to speak to the patients which is really apalling.