"Very unimpressed"

About: North Middlesex Hospital

Anything else?

After my very ill & elderly grandfather was admitted to this hospital on a number of times, I knew to not have very high hopes. My grandfather was exposed to extremely rude and dismissive staff - for example, a nurse being irate when having to having his bed sheets due to incontience. I do not understand why you would go into this profession if you do not want to help people, but this was not the only instance of mistreatment towards him.

I also had the misfortune to experience North Middlesex myself this month. Went to A&E for a suspected broken hand/arm. Once arriving, I was ignored at the reception for about 5 minutes whilst they fiddled with their computers - they didn't bother to say "one moment" or even look up from their desk! I thought I'd turned invisible. I then waited around about 2 hours to be seen, which wouldn't be too bad (as I understand they may be understaffed) if it wasn't for a fellow patient who was being both verbally and physically violent, was left to roam the waiting room until finally getting a cab (not being seen by a doctor) without intervention from security. Which is unfortunate, as the security guards were the only people who were actually pleasant.

Again, this I could overlook, except I was seen by one of the most rude, dismissive and condescend doctors I have ever had the misfortune to meet. I and my partner were outraged by his horrible tone and attitude, and he seem to not be able to wait to get us back put the door again.

My hand turned out to be a very bad sprain, however I was not given an x-ray, and more worring was not given a temporary bandage or beace for my sprained wrist (which is what I have been given previously, again once for a sprained weist and once for a sprained ankle). Overall, very unhappy with my experiences!

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Response from North Middlesex Hospital

I am the service manager of the A&E department and have read your comments regarding the mixed experiences during your visits. It is important that staff communicate with patients and the feedback you provided enables us to improve our services. Further comments can be emailed: mark.channell@nhs.net

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