"My first day at the QE, this time"

Anything else?

I arrived at 6-30am, very early for the 7-00am admissions. I didn't read my appointment letter sufficiently so I was surprised to find the admissions ward had been moved to the old QE. On entering the Hospital I was politely told of the change and shown the directions. At the admissions ward the sister was most welcoming and assuring. I met the Anaesthetist, the Surgeon etc. and after all the palarva over name birth day, allergies etc. I was soon whisked away,. suitably attired in embolism stockings and a 'smart' dress. I was escorted by an elderly and pleasant man. We arrived at the Anaesthetic ante room when I was put at ease and very soon put under. All of the Theatre staff were very welcoming and reassuring. The surgeons then did their job and two hours later I was coming round in the recovery room. A very attentive sister was monitoring my recovery. Later I was transhipped up to. the ward and met the Consultant Surgeons and learned in detail of what had been done, I might add successfully. The ward sisters and nurses were brilliant. No one likes to go into hospital, particularly for surgery, but I can say that it was a very pleasant experience.

I was shown respect, consideration, kindness, caring and above all, professionalism . What good service from the Nurses, Sisters, Doctors, Anaesthetists. right up to the 'Misters'.Thank you the Queen Elizabeth .Hospital

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Response from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital Birmingham. We are very pleased that you have had such a positive experience during your stay.

Your feedback has been passed on to the senior managers of the areas that treated you; they will ensure it is shared with their teams. It is a real morale boost for staff to receive feedback like this from patients. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive.

If you would like further information on services at the Queen Elizabeth Hospital Birmingham or would like to discuss any thing in more detail please contact PALS by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 9am – 4.30pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Thank you once again for your kind comments.