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Excellent Care

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"Excellent Care"

About: Lister Hospital

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I have visited the Lister several times for both myself and my husband. Between us we have been to A and E, dressings clinics, orthopaedic ward and blood tests (pathology).

I would firstly like to congratulate the A and E staff on their professionalism. We had to wait around 2 hours each time which is perfectly acceptable with a minor injury (a 2nd degree scald on my arm and a fractured radius for my husband) and I was extremely impressed by the A and E doctors attitude and compentence. The triage nurse both times was also very kind. My only critism would be the lack of seating - the comments suggest this has been improved however, when I was in A and E my husband has to stand for around 1 hours before a seat became available.

The dressings clinic is extremely busy and the staff therefore have very little time with the patients which can make their manner appear brusque however I was overall impressed with the efficiency.

The orthopaedic ward was amazing - the staff were extremely friendly and understanding. The only negative outcome was my husband was forced to go to the QEII without any explenation. We live in Great Ashby and he had his surgery in the Lister so we could not understand this. As it was surgery to his wrist he was obviously unable to drive and therefore had to get a combination of buses and trains which seems ridiculous given we live about 30 mins walk from the Lister.

It is extremely refreshing to have blood testing open on a Saturday - it is extremely annoying as a full time worker when all clinics appear to only be open throughout the week. I understand this when it is a specialist clinic and there may only be experienced staff available at set times however for many clinics this is not the case. The phlebotamists are extremely friendly and professional despite how busy they are!

Overall. I have no issues with the Lister and would definately no hesitate to go back.

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Responses

Response from Lister Hospital 11 years ago
Lister Hospital

Submitted on 12/02/2013 at 16:10
Published on nhs.uk on 13/02/2013 at 04:16

Many thanks for getting back and what great feedback on a wide range of services.

We can probably answer some of the issues raised pretty easily. As you will have seen from your visits to the Lister, there is a great deal of building work underway. One of these projects is the creation of a new £19 million emergency department (new name for accident and emergency).

In part this is needed because our current service is too cramped, but also to accommodate the additional inpatient and emergency services that will be transferring up to the Lister in the next 18 months to two years (which is also why we're building new wards and more operating theatres).

When its ready - should be the around the middle of next year - then the Lister will have the right sized emergency department, with dressing and fracture clinics located in new facilities. All in all, patients should see a great improvement in the environment in which they are cared for once everything is up and running. In the meantime, our staff are working hard to make sure that people are not inconvenienced too much by all the building work.

As for your husband's surgery, it sounds like this was done as a day case procedure. During this period of change, our day case work is happening down at the QEII - it's simply a case of the availability of suitable clinical space. The Queen's wing unit is a great service - we get many plaudits for the team's work, especially with children - and the service will be moving up to the Lister once the new theatres block is finished towards the end of 2014.

We hope that this answers all your questions, but if not feel free to send an email to generalenquiries.enh-tr@nhs.net. In the meantime, many thanks for your feedback - which we will make sure reaches the members of the various teams listed above.

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