"Good visit to RD&E Orthopaedic Clinic"

About: Royal Devon & Exeter Hospital (Wonford) / Trauma and orthopaedics

(as the patient),

A good experience in visiting the Orthopaedic Clinic today.

The waiting room was extremely busy and I thought we would be in for a long wait, but only 10 minutes over time.

I had been feeling quite anxious about what the next step of my treatment would be but the consultant was very reassuring. The only problem was that my notes were apparently at the Nuffield, where my previous appointment had been, which was not a great help to the consultant.

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Responses

Response from Patient Engagement & Experience Administrator, Royal Devon and Exeter NHS Foundation Trust

Dear Jayjay

Thank you for sharing your story and the problems you experienced with your notes. If you would like to discuss this further with us please call our Pals telephone number on 01392 402093.

Kind regards

Tracy

Response from Royal Devon & Exeter Hospital (Wonford)

Thank you for sharing your story and I am very sorry for the delay in replying back to you. If you still have any concerns, please call the Patient Engagement and Experience Team on 01392 402363 or 403915. Kind regards Tracy