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"I felt ignored at Lincoln maternity unit"

About: Lincoln County Hospital / Maternity

(as the patient),

When I was pregnant I suffered from constant frustration when dealing with Lincoln County hospital maternity unit staff. I knew I had serious medical conditions but I didn’t have medical history in UK because I come from another country. Repeatedly, I asked for an assessment and for appointments with doctors, prior to labour. My conditions are quite complex, involving brain, blood circulation and endocrinology, and seriously affected vision. At one time, a normal childbirth in my circumstances would have been considered impossible.

I tried to avoid risk and book a caesarean section, and for that reason I was been told I needed an assessment. But to get an appointment with specialists like gynaecologist, ophthalmologist etc. seemed impossible. I felt that the midwives and doctors I saw treated me in a way that was unprofessional, arrogant and rude. They behaved as if I don’t have any reason to ask for help.

I’ve never been examined by any doctors on my request, no matter how I complained. And the doctor discussed my birth plan without any examinations, which I felt should be necessary in my case. Once I got to hospital, I informed the midwife there that I had not been listened to about my concerns and by that time I had breast bleeding and generally felt very poor. She didn’t look into my bleeding and I didn’t see a breast doctor about it. This makes no sense, because I’m breastfeeding. I’ve been told that a breast surgeon will examine me only after I finish breastfeeding.

I managed to book caesarean after a lot of stress and had emergency caesarean, due to high blood pressure. I was shocked that some nurses didn’t seem able to perform a routine blood sample properly. I have to say, I was concerned about the doctors I saw on the unit. I didn’t see them examine patients and so I don’t know what they base their discussions on. It’s also annoying that each time you see someone new, you need to repeat the same things to them.

I don’t think making a complaint will help. I think I will just be ignored.

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Responses

Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 11 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust
Submitted on 17/03/2013 at 14:20
Published on Care Opinion at 17:41


picture of Jennie Negus

I am so sorry that you have had such a difficult and clearly very worrying time - and I am also very sorry that you feel you would be ignored if you raised your concerns; please be assured that is not the case.

You have raised a number of issues and I have discussed your posting with our Head of Midwifery - please could you contact us at patientinvolvement@ulh.nhs.uk so we can get a little more detail and help you? Again, our apologies.

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