"Lovely midwifes pity about service decisions and..."

About: University Hospital Of Hartlepool

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I have chosen the birthing centre to give birth in but found that after 5 pm you are left with no support as they don't tell you that you can only access the birthing centre 3 times before you are not allowed in anymore. This makes you go to north tees and being worried and in pain for hours until the day unit decides to open again the next day . It says it shuts at 6 but I can't speak to anyone after 5 today . Midwifes know what they are doing and nice to you but very disappointed in the trust wish I'd gone to south tees again now.

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Response from University Hospital Of Hartlepool

We are sorry you feel disappointed about your experience. The arrangements we have in place are designed for the safety of women using the unit. We are keen to talk to you to address your concerns. Please contact our patient advice and liaison service at PALS.NT@nth.nhs.uk or phone 01642 624719 if you wish to discuss your concerns. Thank you for taking the trouble to leave a comment on NHS Choices as it does help us improve services for future patients.

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