"Brilliant A & E but bad experience at Jupit"

About: The Great Western Hospital

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In A & E when my mother in law was admitted the staff in A & E I could not have asked for better staff or treatment.

Now regarding the move to Jupiter Ward -

I took in a dressing gown to the ward and it was hanging up on the wall by her bed. During the night my mother in law rang for assistance due to being cold because she has Rauynaurds. No one attended my mother said.

My mother fell out of bed due to not being attended as she was trying to get the dressing gown to get warm. The guards were down on the bed.

When I visited the dressing gown was still in the same place where I left it on arrival. She was extremely upset and had bruises from the fall. She was crying. She wanted me to take her home which was not possible at that time.

The female nurses claimed that they did get the dressing gown down but they did not because it was still hanging up where I left. After this I decided to speak directly with doctors rather than the nurses.

Because she had become impacted with faeces they gave her an anenoma. Obviously she come incontinent of faeces because of this. She was left for 4 hours during the night.

Bearing in mind she has Rauynaurds she had to use the bed sheet to clean as much of the faeces away.

However the male staff were very good throughout the stay.

When we visited on one occasion and because she was in so much pain with the drip which was empty, it was not attended to to whilst we were there for two hours.

When it came to her being discharged, the night before I packed neatly all her things.

On arrival to pick up my mother in law the following day, she had been left for 5 hours in the foyer (main entrance) in her nightie and dressing gown which was not tied properly and she had inappropriate footwear on. The wind outside was awful and she was very uncomfortable and cold to the bone.

The experience I had is that I understand that some people have dementia and alzheimers but my mother in law does not. There was one occasion when another patient took notes from the end of the bed and threw them in another room. I also assisted a patient to get a drink. I also experienced bad moving and handling procedures. One nurse lifted a patient in an incorrect manner.

On the whole the experience was terrible. My mother in law is 79 yrs of age and has her faculties and I do not think anyone of any age should experience what she went through.

I am very disappointed with the service we got on Jupiter ward.

In my mother in laws words she said to me she felt as though she was being pulled about like a piece of meat, hence leaving her in more pain. I just don’t feel the nurses have any dignity or respect for the patients in general.

I would not wish myself or any member of my family to be in that particular ward.

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Responses

Response from The Great Western Hospital

Thank you for taking the time to share your feedback with us. We are sorry to hear that you did not feel your mother-in-law received the care you expected on Jupiter Ward and we will share your comments with ward managers. All comments we receive help us to find ways in which we can improve our services and we encourage patients and relatives to raise any concerns they have with the ward manager or nurse in charge in the first instance, so that any issues can be addressed quickly. We also provide a free and confidential Patient Advice and Liaison Service (PALS) should you wish to discuss your concerns further. You can contact PALS by calling 01793 604031 or email pals.team@gwh.nhs.uk. Thank you once again for your comments.

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