"No Communication!"

About: Queen Alexandra Hospital

Anything else?

So after three Outpatients Appts-finally Surgery

is booked.Unfortunately no Bladder repair.As other unplanned

surgery had to be carried out at the time.So ended up

staying on Gynae unit.No Nurse could explain the procedure

that been carried out,as they couldn't read Consultants writing!

Eventually see Consultant who explained he hat to carry

out a Rectocele and would need further surgery on bladder.

So follow up appt bkd then cancelled as Consultant off

sick???Rebooked for 9am arrive in Gynae Outpatinets to

see Consultant - ended up seeing his Registrar as Consultant

on long term leave.Wasnt informed of this at the desk when

Booking in.So 1hr 15 mins later I see Registrar who agrees with me

to get referred to another Gynae Consultant for the required procedure?

So now back to GP to do another referral.Wish I had gone to Southampton

originally! Poor Communication,Care on the wards is minimal.Dirty conditions,

sloppy food.Lets hope and pray its better service at Princess Anne's.As the Gynae unit

at QA is very shoddy.And an Outpatients clinic full of misinformed patients,waiting ages for

Appts whilst the Receptionist stands chatting in back office unaware of the queue she has at the desk!

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Responses

Response from Queen Alexandra Hospital

Thank you for providing us with the feedback about your experience in the unit. I apologise that your experience was not that you should expect. The issues you raise are of concern and I would be pleased if you would consider contacting our PALS service to discuss further.

Telephone us on: Freephone 0800 917 6039

Email us on: PALS@porthosp.nhs.uk

Write to us at:

Freepost RSGB-CJUS-YAXK

Portsmouth Hospitals NHS Trust Patient Liasion and Advice Service

Health Information Office

Queen Alexandra Hospital

Southwick Hill Road Cosham, Portsmouth PO6 3LY

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