"2 year old not apriority despite critical..."

About: Leicester Royal Infirmary

Anything else?

My son who is 2 years and 9 months is saying very few words due to hearing problems (glue ear) and despite this being a re-occuring problem and having had grommets fitted 12 months ago, this is not seen as a priority. I am now being told that a doctor seen 10 days ago has not yet made a refferal for a hearing test and even when my son does finally get this done I will have to wait another 2-4 months to see the consultant again. My son needs grommets again before speech and language can do anything to help him. All this will take upto 8 months and my son will be starting school in 18 months with no vocabulary at all. This is a disgrace. You are holding my son's development back What the hell do I pay my taxes for!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Leicester Royal Infirmary

The ENT department would like to apologise for the delay in getting your son’s hearing test performed. The waiting times described are the routine waiting times for the individual appointments but we are happy to expedite appointments for patients with a clinical priority. In addition to this, we recognise that waiting times both for clinics and theatres are at times lengthy and we are working hard to reduce these. We do see and then go on to treat over 90% of our patients within 18 weeks of referral. Clearly your son needs to be seen and we would be happy to speed things up for you – please could you contact the E.N.T department with your details either directly, or through our PILS team on freephone 08081 788337 who will forward your details on to us.

Kind regards

Gaby Harris, Service Manager

  • {{helpful}} of {{total()}} people think this response is helpful