"Dinham Ward"

About: Ludlow Hospital

Anything else?

Our mother has received great care whilst in this ward. The ward is clean and quiet bays.

All staff are kind and considerate.

We need many,many more cottage hospital beds, to ensure our elderly have the care they deserve in old age.

Thank you Ludlow Hospital

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Response from Soma Moulik, PALS/FOI/Complaints Manager, Shropshire Community Health NHS Trust

Dear Carer/Relative

Please accept my apologies for the delay in responding to your feedback. Due to a technical problem, I was not alerted to your story and only became aware of it today.

Thank you for your wonderful comment about the general cleanliness within wards and the quiet bays in Ludlow hospital. But more importantly it is heartening to know that your mother received good care whilst she was at Ludlow and that staff were kind and considerate to her. We genuinely appreciate your comment on the need for more Community hospitals for our elderly patients. However, this is not a decision which the Trust can make on its own, but your feedback will certainly help the Commissioners in their decision about future services in the community. I will share your feedback with the staff at Ludlow hospital and the hospital Manager. Your feedback is really important as it helps us improve services and make a difference to our patients.

May I take this opportunity to thank you for taking the time to share your story on Patient Opinion.

Kind regards

Soma Moulik

PALS/FOI Manager

Shropshire Communty Health NHS Trust

Tel: 01743 277689/0800 032 1107

Email: soma.moulik@shropcom.nhs.uk

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