"Lack of care in Dumfries Infirmary"

About: Dumfries & Galloway Royal Infirmary / General Medicine

(as a relative),

My Mum was admitted hospital and it was a disaster from day one.

Mum had three falls that we were not told about. Mum had taken very ill late at night and I was not informed until the morning. She died shortly afterwards.

The nurses I came into contact with were abrupt and rude and and I feel showed little compassion, apart from one who was excellent.

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Response from Hazel Adams, Patient Services Co-ordinator, NHS Dumfries and Galloway

Thank you for your feedback regarding your mum’s hospital stay. It is always disappointing to learn that an individual has had a poor experience whilst in our care. It would be very helpful if you could make contact with us directly in order that we can investigate further. If you feel you would like to do this please contact Michaela Cannon, Patient Feedback and Complaints Co-ordinator on 01387 272733.

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