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Cleanliness, dignity, nursing care

Story from nhs.uk

"Cleanliness, dignity, nursing care"

About: Bedford Hospital South Wing

Anything else?

When you are dependant on hospital staff as an in-patient for 9 weeks it is very difficult to pluck up the courage to complain about the way you are treated. The repercussions can be horrific as I discovered when I dare ask for the table next to my bed to be put back so I could reach it. Big sigh from the nurse and she slammed it into my amputated leg stump. I never asked for anything again. Was also made to feel that I was to blame for the MRSA . The food was awful, tasteless rubbish.

Cleanliness was a total joke. Bloody dressings on the floor next to my bed for 4 days. Another thing :: Why can:t the nurses bring all the dressings, scissors, etc with them when they know what they need to treat the patient. They always "forget" something which then takes them 15 minutes to find.

How many wards are shut today at Bedford South Wing due to infection? Not enough in my opinion

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Responses

Response from Ben Raza, Senior Communications Officer, Bedford Hospital NHS Trust 11 years ago
Ben Raza
Senior Communications Officer,
Bedford Hospital NHS Trust

Submitted on 15/02/2013 at 10:02
Published on Care Opinion at 10:32

Hello,

Thank you for sharing your experience at Bedford Hospital. We are sorry that you were unhappy with the care you received.

If you would like to make a formal complaint - or if you would simply like to discuss the issues you encountered - we would encourage you to contact our Patient Advice and Liaison Service team (PALS) via the details on our website at http://www.bedfordhospital.nhs.uk/patients/pals-and-complaints

You can also contact PALS via email to PALS@bedfordhospital.nhs.uk, by calling the team on 01234 795814, or by writing a letter to:

PALS

Bedford Hospital NHS Trust

Bedford

MK42 9DJ

Thank you for sharing your experience.

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Response from Bedford Hospital South Wing 11 years ago
Bedford Hospital South Wing

Submitted on 18/03/2013 at 09:37
Published on nhs.uk on 19/03/2013 at 04:17

Hello,

Thank you for sharing your experience at Bedford Hospital. We are sorry that you were unhappy with the care you received.

If you would like to make a formal complaint - or if you would simply like to discuss the issues you encountered - we would encourage you to contact our Patient Advice and Liaison Service team (PALS) via the details on our website at http://www.bedfordhospital.nhs.uk/patients/pals-and-complaints

You can also contact PALS via email to PALS@bedfordhospital.nhs.uk, by calling the team on 01234 795814, or by writing a letter to:

PALS

Bedford Hospital NHS Trust

Bedford

MK42 9DJ

Thank you for sharing your experience.

Ben Raza , Senior Communications Officer , Bedford Hospital NHS Trust

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