"Understanding staff in the Virtual ward (General medicine)"

About: Kirklandside Hospital

(as the patient),

Have found the staff assigned to this new "virtual ward" service invaluable since its introduction last year.

Not only are they friendly, but totally understand the my needs, and are feel they are committed to improving the my health.

I cannot give them enough praise for what they have done for me personally and hope this service continues to thrive and if I could give them an award I most certainly would.

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Response from Gina Alexander, Director, Patient Opinion Scotland, Patient Opinion

picture of Gina Alexander

Dear renownedpolaris

Thanks for getting in touch and telling us that we made a mistake about the service we were referring to. I've changed that now and hope it makes sense!

Contact is much appreciated as we like to make sure stories get to the right people!

All the best

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Update posted by renownedpolaris (the patient)

Sorry to sound a bit pedantic here, but the service is a "Virtual Ward" as the patients are reviewed and seen in their own home, and is only administrated from Kirklandside Hospital. Would you mind listing it as a Virtual Ward and General Medicine please.

Many thanks in advance

Response from Craig White, Assistant Director, Nurse Directorate, NHS Ayrshire and Arran

picture of Craig White

I was pleased to read of your positive care experience from the staff involved with the virtual ward work. I am sorry for the short delay in acknowledging this. I will ensure that it is passed on to the staff concerned.

Best wishes

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