"Not happy with advice from NHS Direct"

About: NHS Direct NHS Trust

(as the patient),

Contacted NHS Direct as I was peeing blood very heavily for advise and information on medication taken. After 1/2 hour I still was no clearer on my health or the process I needed to take but instead I was told to stop (if I had) eating beetroot and rhubarb! My past history of prostate problems was not considered or was I advised to see my GP.

I am shocked to think that this is what the NHS has come to and quite worried that this kind of information given out might stop someone actually going to their doctor for further examination and being treated.

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Responses

Response from Caron Brittain, National Clinical Governance Manager, NHS Direct

Dear Sir/Madam

Thank you for providing us with your feedback and I am so sorry to hear that you had an unsatisfactory experience calling our service.

I would very much like to look into this further on your behalf to establish what has happened in your case. If this is something that you would like me to do, please could you forward your details to us via our secure feedback facility Contact Us at www.nhsdirect.nhs.uk; we will require you name, address including postcode, telephone number and date of your call. Once we are in receipt of these we can identify the staff involved.

Again, my thanks for taking the time to tell us about your experience and I hope to hear from you soon.

Yours sincerely

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