"My op was cancelled but staff apologetic"

About: New Victoria Hospital / Day surgery

(as the patient),

My first visit at the beginning of December was a disaster, when the surgeon discovered they did not have all the kit to carry out my operation. The surgeon was very apologetic but had to cancel my procedure for safety reasons.

However on my return 2 weeks later I was treated promptly and received more apologies from the surgeon and nurses.

The surgeon did a great job with my hernia and my wounds were healing very well. When I was taken to ward 3 the nurses could not have been nicer and took great care of me, particularly senior staff nurse Janice A. I would like to take this opportunity to thank everyone involved.

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Responses

Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Thank you for taking the time and trouble to provide your very kind feedback.

I will ensure that this is passed on to those involved and I am sure that they will be very pleased to read your comments.

I am sorry that this posting was not acknowledged at the time, we had a break in our use of Patient Opinion, but we have now resumed doing so, and I thought it was still important to acknowledge your posting and where appropriate to pass comments on.

Once again, thank you for using the Patient Opinion feedback system, it is greatly appreciated.

Both the staff at the Day Surgery Unit and the Medical Team at the New Victoria hospital will be delighted to read your very thoughtful remarks.

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