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Conflicting comments from staff

Story from nhs.uk

"Conflicting comments from staff"

About: University Hospital Of North Durham

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My relative is being moved from ward to ward, one member of staff contradicts another, some staff pleasant whereas others are less than courteous.

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Responses

Response from University Hospital Of North Durham 11 years ago
University Hospital Of North Durham

Submitted on 11/02/2013 at 10:59
Published on nhs.uk on 12/02/2013 at 04:15

Thank you for providing feedback on your relative's recent admission to University Hospital North Durham.

I am very sorry to hear that you are unhappy with the number of times your relative has been moved from ward to ward and that you have found some members of staff to be "less then courteous".

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road

Darlington

County Durham

DL3 6HX

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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