"Day Surgery Unit"

About: University Hospital Of North Durham

Anything else?

My mother and I attended the Day Surgery Unit yesterday for the first time for my father to have a surgical procedure and although his treatment was without any problems and the care the staff gave him was satisfactory, the care of myself and my mother was not After he left the waiting room at 12pm to begin the process of preparing for his surgery my wother and I were never spoken to by any member of staff during the long hours that we waited for him. His procedure was meant to begin just after 1pm, however he was not operated on unitl 6pm and eventually left the unit just before 8pm. During our many hours of waiting I asked the receptionist what was happening to him and was only told that there were delays, evenually after 6 hours of waiting a nurse approached us and informed us that he would have his procedure after 6pm. Myself and my family are extremely concerned that a patients family could be ignored for such a long time and receive no reassurance of their loved ones wellbeing. What has happened to the nursing staff ,it would appear that they have forgotten their Florence Nightingale Pledge for nurses as regards caring for a patients relative.

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Responses

Response from University Hospital Of North Durham

Thank you for providing feedback on your family's recent experience when accompanying your father to the Day Surgery Unit at University Hospital North Durham.

I am very sorry to hear that both you and your mother were unhappy with the experience on this occasion.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road

Darlington

County Durham

DL3 6HX

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774