About: New Cross Hospital New Cross Hospital Wolverhampton WV10 0QP
My aunt with a critical illness was admitted to New Cross Thursday evening and admitted AMU. We spoke to my aunt friday via text/mobile and attempted to call the ward on Saturday morning. After a 10min wait and an unreal conversation with nurse that couldn't even grasp her surname we gave up and rung off.
About an hour later we recalled to have a similar conversation with four nurses and after 12 minutes on hold was finally off hold to a nurse saying she can't find her!?
After a somewhat exasperated conversation with the nurse tryin to state we were shouting in attempt to exonerate themselves from help which wasnt true, quite rightly we are alarmed they don't have any knowledge of her or can't find her our voices are bound to be anything other than 'calm' but we were far from shouting pr aggressive. Eventually into minute 15 we were passed to a Sister (I will not say her name) to find she was as useless as the other 4 nurses and again trying to play the 'raised voice card' finally agreed to find out and call us back.
Ok she did honour this promise and called us back about 5mins later to be told she had been transfered to C18, but then promptly told by her (the same sister) that they were however denying having her - again!?
Where is my aunt, how can you lose a patient and how can the admin be so horrendously dangerous??
This is live today 9/2/13 13:38