This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Day case minor operation. Day Ward

Story from nhs.uk

"Day case minor operation. Day Ward"

About: Pilgrim Hospital

Anything else?

I was very satified with the treatment from all the staff, who were kind and very helpful. The day was only spoiled when I was ready to go home and the farmacy hah closed at 5pm, which seems silly as my operation did not finish untill aftr 5pm. I was ready to go home at about 7.30pm but had to wait a further hour and a half for a doctor to write a prescription for pain relief and antibiotics from an outside farmacy. We did not get home until 10.15pm, a very long day. Please sort this out so other patients don't have this very anoying delay.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 11 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust

Submitted on 13/02/2013 at 10:20
Published on Care Opinion at 18:55

picture of Jennie Negus

Dear Mr. Lucas; from your story I can certainly appreciate your frustration and especially when all you wanted was to be able to go home after your procedure.

I have passed your story onto the team at Pilgrim and will update you when I can.

Thank you for taking the time to feedback; your experience is really valuable to us.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Pilgrim Hospital 11 years ago
Pilgrim Hospital

Submitted on 19/04/2013 at 15:27
Published on nhs.uk on 20/04/2013 at 05:15

Dear Mr. Lucas; from your story I can certainly appreciate your frustration and especially when all you

wanted was to be able to go home after your procedure.

I have passed your story onto the team at Pilgrim and they agree this should not have happened and we should have supplied these emdications in time for you. Thank you for taking the time to feedback; your experience is really valuable to us.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k