"Poor treatment, uncaring and cold toward unwell 8..."

We are very sorry to learn of your experience in our hospital and that it was not of the standard we aim to achieve. We would like to assure you that our nursing staff aim to communicate effectively with patients and it seems that in this instance it was not the case. We do recognise that patients attending our walk in centre can experience some delays and that some extenuating circumstances meant that there appears to have been a staff shortage when you attended. However, any delays should have been fully explained to you at the time and possible treatments for your child should have been made available. Again we would like to apologise for the lack of communication and care your boy received and we hope that he has since made a swift recovery.