"Lack of communication."

About: The Princess Royal Hospital (Telford)

Anything else?

Lack of communication within departments

In this age of high tech-pls can someone explain---

GP rings PRH at 4.10pm requesting an emergency bed for my husband,

she explains his condition and why she wants him admitted. She writes a letter and gives us his medical notes.

We go home pack a bag and wait. at 6.30pm. I receive a phone call asking me to take my husband to the Acute Medical Ward at 8.00pm, which I do.

On arrival, with a very sick man, I am told there are 'no beds', sent to A & E and not admitted until 1am-in the plaster room of the hospital.

5 anxious hours! Left without water or even a comfy chair to sit on.

To make matters worse-on the 29 December my husband spent 5 hours in A & E at PRH having tests -to be told he had constipation and to buy a good laxative!!!

He has now been diagnosed with bowel and liver cancer.

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Responses

Response from The Princess Royal Hospital

This is clearly not satisfactory. Unfortunately this website does not share your contact details with us, so I would strongly encourage you to contact our Patient Advice and Liaison Service (PALS) so that they can look into this further and ensure that lessons are learned. The PALS office is located near the main entrance at the Princess Royal Hospital. It is normally open Mon-Thu 9am-5pm and Fri 9am-4.30pm. You can also contact them by telephone on 01952 282888, and there is an answerphone to take messages outside opening hours. Please note that PALS staff may be busy with other patients or relatives when you call, so please accept our apologies if they are not available immediately to take your call. More information about PALS is available from our website at http://www.sath.nhs.uk/patients-and-visitors/pals

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