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Worst hospital going

Story from nhs.uk

"Worst hospital going"

About: Royal Lancaster Infirmary

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we rang up ward 39 to find out how my mother was and we are still on the phone now waiting 35 minutes later they have either forgotten we are on the phone or just ignorant. we have to ring up as we live 60 miles away its just not good enough if we could we would get her moved to a hospital nearer she doesnt even know what is wrong with her and she has been in for 4 weeks now

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Responses

Response from Royal Lancaster Infirmary 11 years ago
Royal Lancaster Infirmary

Submitted on 11/02/2013 at 13:26
Published on nhs.uk on 12/02/2013 at 04:15

Thank you for taking the time and trouble to comment. We’re obviously really concerned to hear of your experience and would like to look further into the comments you make about the difficulties you experienced. We would ask you to please contact our Patient Advice and Liaison Service (PALS) on 01539 795 497. Should you wish to make a complaint then you can do so by writing to our Chief Executive at: Trust Headquarters, Westmorland General Hospital, Burton Road, Kendal, LA9 7RG. The Complaints Team and the Chief Executive can be contacted at the address indicated above or by ringing 01539 795 332. More information can be found on our website: http://www.uhmb.nhs.uk We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals. To be kept informed about the latest news from the hospital you can visit our website. If you are not already a member and would like to sign up please visit the following link: http://www.uhmb.nhs.uk/trust/how-to-become-a-member/

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