"Big difference in care"

About: The Royal Liverpool University Hospital

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My dad was admitted yesterday to A &E .He was treated promptly and well in resus and was then sent to 8Y .The staff on there were also brilliant and looked after my dad really well and kept us fully informed. I would like to thank them ,especially a certain nurse .She was very efficient.The staff were friendly and could not do enough .Sadly we can not say the same about 5A. We followed dad on his transfer and out first contact was with the sister who barely looked at us ..no greeting from anyone and dad was taken to his place in a four bedded ward where we got a friendly greeting from the other patients. Dad was very poorly and had drips in both arms which were laying on the bed. A nurse came in and we asked if it was ok to go and get something to eat ( we had been in the hospital for 12 hours at this time ) She said yes but visiting ended at 8pm. This conversation was conducted at a distance as the nurse did not come within 4 feet of us .Dad was asleep at this time ..he had been awake for over 24 hours by this time so we took the opportunity to have a break while he appeared comfortable.

I was called at 4am to say he had deteriorated but no need to come in as he was stable. i rang back at 5 am to ask if I should come in ..they said no,,,,,,half an hour later he was dead.

I wish I had been with dad at this time and I know he may have died suddenly but was told he was vomitting blood and insertion of a naso gastric tube was attempted so he did not die suddenly . I also understand that the ward were maybe to busy to call but my thinking is that if he had stayed on 8Y he would have been better cared for.

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Responses

Response from The Royal Liverpool University Hospital

We would like to offer our sincerest condolences for the loss of your Dad and are extremely sorry that to hear of your poor experience of care on Ward 5A. We would certainly like to find out more from you so we can investigate this matter properly. If you would like to contact the Customer Relations Team, they will be able to help. You can contact them by phoning 0151706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265.

Alternatively, you can contact Sue Redfern, deputy director of nursing on 0151 706 5382.