"patient care"

About: New Cross Hospital

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addmitted to emergancy and then waited 10 hours for a bed, with no food or drnk within this long 10 hour wait! fourdays later everything the registra asked to be done still was not done no body to do drain and catheters ! patient was moved not once but 3 times and still no body to remove drain, the nurses were rude and un compationate towards patient ! and once sttled on a ward patient was place on dementure ward with screaming patients (patient dose not suffer fromdementure) after this extremely horrific and frightening visit to this hopital the patient could no longer stand this ward and has had no other option but to disgarge themselves without the required let alone the treatment he deserves ! hang your head in shame new cross !

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Response from Jamie Emery, Patient Experience Lead, The Royal Wolverhampton Hospitals NHS Trust

Thank you for taking the time and trouble to tell us about your experiences here at New Cross Hospital. We do appreciate all kinds of feedback although we were so sorry to read that your experiences were as you described.

We would welcome the opportunity speak with you to see what we can learn from your time with us. If you would like to discuss further please do contact me on 01902 695363 or via email to jamieemery@nhs.net.

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