"Hospital Comment"

About: Medway Maritime Hospital

Anything else?

My Mother went into this hospital for a hip replacement and ended up with MRSA, followed by Sepsis. Instead of staying for the 5 days she ended up being there for 12 weeks. I understand mistakes can be made, but the poor quality of medical diagnosis, and the attitude of the medical staff really was dreadful. Nobody would take any responsibility for her care, and nobody seemed to be bothered with had gone wrong. Finding out what was going on was near impossible, and buck passing had been developed to a fine art.At weekends it would seem the most senior member of staff, and only member of staff on duty would be the cleaner.

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Responses

Response from Medway Maritime Hospital

I was sorry to read that you feel the care your mother had received was less than expected, please accept my apologies.

If you would like to discuss this further then please do get in touch and provide more details so we can look into the matter and provide you with some answers. Thank you.

Suzanne Brooker

Head of Patient Experience

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