"I felt prejudged at my child's ASD assessment"

About: North Staffordshire Combined Healthcare NHS Trust / Child and adolescent mental health

(as a parent/guardian),

I went to the boat house for an assessment for my child for autistic spectrum disorder I feel that I was prejudged and that the staff had already made an opinion upon my family I feel they don't listen and don't care asd is a spectrum and I think they need to be more educated in this condition after all every autistic child is not the "rain man"

Maybe if diagnosis's where followed and doctors listened maybe families would not go into crisis and proper support can be given

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Response from North Staffordshire Combined Healthcare NHS Trust

I am very sorry to hear that you are not happy with the services you received. Everyone in the team is experienced working with children, young people and their families and has worked in the NHS for a significant period of time. Practitioners are from a range of professional backgrounds (Nursing, Speech and Language Therapy and Clinical Psychology) and are all registered with professional bodies. We work hard to ensure that high standards of patient care are adhered to. If there are concerns that staff members have behaved in a way that does not reflect appropriate professional standards then we would want families to let us know what the incident is so that we can investigate this.

If you would like to meet with me to discuss your concerns please contact me on 01782 408374.

kind regards

Jennie Lonsdale

Consultant Clinical Psychologist

Update posted by A very stressed mummy (a parent/guardian)

To be honest dr longsdale this seems to be the standard response you give in these types of complaints (as I have read two of your other responses)

Will attitudes really change I'm not sure I understand the criteria you must work with and not all children meet your criteria (national as you quote) so why am I led to believe that if I took my child to another area then they would get a diagnosis. All I want to do like any other mother is give their child the best start, how ever to get support you need the correct diagnosis as I was once told within your establishment.

Come and live in my house and try to nurture and support my child like I have to and maybe you may start to begin to understand why my child needs the diagnosis

You tell me all your staff are experienced but I'm more experienced than most of you no I don't have the qualifications that you have, I have life experience. I live with asd everyday of my life I don't clock off when my shift is done, my shift doesn't end it's 24hrs a day 7 days a week 365 days a year. You need to listen to what parents say not just fill your book in as they are saying things get a relationship with them.

Asd is a like an onion with a lot of layers each different and unique don't stop at peeling one layer look deeper before you make a decision.

Will attitudes change I really don't think so and that's what concerns me the most as more children are being failed