"Hospital feedback"

About: Stafford Hospital

Anything else?

Came to hospital to see a consultant that had called in sick so had too see someone else, staff were running around and eventually after 90 minutes I saw someone. They wrote out a perscription for me

I went to adds pharmacy to get the medicine to be advised that one out of the two medicines did not even exist . The pharmacy called the hospital and spoke to the doctor who had wrote the perscriptions secretary who apologised and advised that she would talk to the doctor and sort this out, and would be in touch with my doctors .

That was early December and to date I or my doctors have heard nothing

They say things have changed at the hospital complete rubbish

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Responses

Response from Head of Patient Experience, Mid Staffordshire NHS Foundation Trust

I am sorry to hear that you were dissatisfied when accessing this service recently and apologise for the fact that your experience was poor. We really try hard to improve our services based on the comments we receive from our patients.

We would like the opportunity to discuss your experiences more fully and to apologise in person. I would appreciate it if you would be willing to contact the the Advice Centre to provide them with your personal details so that we can investigate this further. The direct line telephone number is 01785 886104

Kind Regards

Angela Grocott

Head of Patient Experience