"The care on Snibston Ward"

About: Coalville Community Hospital

Anything else?

My Mother has been resident on Snibston Ward for the last 20+ days transfering from the LRI after suffering a Stroke. I can honestly say that the whole time my mother has been there i cant find one thing i can say negative about the care she received, the staff, specialist depts, meals and the cleanliness of the whole hospital. I felt i should write this review as many negative things are written but not often are the positives given . My mother was treated with the upmost dignaty from everyone who she came in contact with, was given help from Physios Dept, OT Dept and not forgetting SALT. All who helped regain a lot of her mobility giving her back some independance in her personal care, got her back eating and even talking all of which we thought she wouldnt do again, they worked to get her back to as near the abilities she had befor the Stroke , enabling her to return to the Resedential Home she lived in before prior to the Stroke. All her family thought that she would have to move and we would have to find a Nursing Home for her but thankfully this didnt happen. I cant speak highly enough about this Hospital and especially Snibston Ward. I would like to say a big thank you to you all.

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Responses

Response from Coalville Community Hospital

Thank you Paula.

We're delighted to receive your feedback and will ensure it's passed on to the staff in the services who were involved in your mother's care. We strive to ensure the experience of all patients in our care is the best it can be and we wish your mum a continued good recovery now that she has returned home. You are always welcome to share your comments with us directly - you can do this by contacting our customer services team who are also there to help answer any questions or concerns. They are available from Monday to Friday 9am - 5pm on 0116 295 0830 or 295 0831, via email at customerservices@leicspart.nhs.uk or by mail at Leicestershire Partnership NHS Trust, Customer Services Team, Lakeside House, 4 Smith Way, Grove Park, Enderby, Leicester, LE19 1SX.

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