"Caring and conscientious in very busy..."

About: The Tunbridge Wells Hospital

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I was in hospital for a day and a half and thought all the staff I saw did a marvellous job often in very difficult circumstances.

I started the day in the short stay surgery unit at 7. 30am , expecting to have my operation that morning. A little while later, my heart sank as I was told that there seemed to have been some sort of mix up and I been wrongly taken off on the theatre list and I might not be able to have my operation that day.

However the staff nurse and other staff behind the scenes pulled out all the stops and got me back onto the theatre list for the afternoon and a bed on Ward 32, where I was transferred.

I then had my operation in the afternoon and had to stay in overnight, before leaving about midday the day after my operation.

All the staff I came into contact with on Ward 32, and in fact throughout the hospital, were friendly and caring despite being very busy.

It was a horrible start to the day of the operation - down to human error, I suppose - but I am very grateful that I could have my operation after all and to everyone who looked after me with such care.

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Responses

Response from The Tunbridge Wells Hospital

Thank you very much for taking the time to tell us about your experiences at the Short Stay Surgical unit at TWH. We are sorry that your morning started off so badly but very pleased that the staff were supportive and that did eventually have your surgical procedure later on in the day. We will ensure that your comments are passed on to the appropriate team managers for them to feedback to staff. If you require any assistance in the future, please do not hesitate to contact us at mtwpals@nhs.net

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