"Vascular surgery and follow up"

About: Freeman Hospital

Anything else?

I was treated as a day case for multiple stab avulsions of varicose veins in December. The courtesy, consideration and friendlines shown by the staff was first class. This was a perfect match for the treatment and care I received. My outpatient follow up appointment was scheduled for February i.e. this month however I received a personal phone call from the consultant asking how I was following my procedure and also asking if I considered it necessary to be seen in outpatients. As I was fine and recovering very well, I said it wasn't necessary for me to attend OP, which released the appointment for someone else. I subsequently received a follow-up letter from the consultant a few days later. I cannot emphasise enough how impressed I was that all of this communication was undertaken by the consultant instead of being delegated to someone else.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Freeman Hospital

Thank you for taking the time to post your feedback on NHS Choices and for your positive comments about your care and follow-up which have been shared with the staff.  We are very pleased that you were happy with the care delivered by the vascular surgical team.

The Trust strives to deliver the highest standard of care and patient experience at all times and we are very encouraged to note that you felt our team were courteous, friendly and considerate. Thank once again for your comments.

  • {{helpful}} of {{total()}} people think this response is helpful