"84yo mom suffered shoddy care on all wards"

About: Queen Elizabeth Hospital (Birmingham)

Anything else?

my mom was brought into CDU from her DR's Monday..arrived 17.15 with high heart and bp rate..paramedic had at one stage said might be LDF..found bed at 23.00 after going to wrong ward,moved to 620 tues 18.00,..told she had a comfortable night even though she couldnt sleep thru her stay. had concerns regarding use of both inhalers and nebulisers, main grip is my mom asked for a plaster both friday and saturday am and was finally seen to when we arrived both days at 2pm..asked nurse sunday for change..finally got plaster monday noon after asking same nurse,..we took her home 14.00 monday nad as of writing this at 12.00 tuesday still waiting for THM which are vitally needed for her heart and blood rates...why does the QE open a overflow ward when they are understaffed has it is?..also i feel some nurses should be trained better in care and compassion

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Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your experience at Queen Elizabeth Hospital Birmingham. We welcome all feedback and would like to assure you that all comments are taken seriously and acted upon as part of our ongoing commitment to improving patient experience.

We are very concerned to hear that you are unhappy with some aspects of the care your mother has received. We strive to provide the highest standard of care possible and we are very sorry that this was not your experience.

Your comments have been forwarded to the relevant senior managers responsible for CDU and Ward 620. They would welcome the opportunity to speak to you to discuss your concerns in more detail so they can investigate and find out what happened. This will enable them to take appropriate action where necessary to make improvements that will benefit patients in the future.

If you feel this would be helpful please contact Ward Manager Kim Davis directly on 0121 371 6203. Kim would be very happy to speak to you and address the concerns you have raised. Alternatively, you can make contact via our Patient Advice and Liaison Service (PALS) if you would prefer.

You can contact PALS by phone 0121 371 3280, by email PALS@uhb.nhs.uk , via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 10-4pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Thank you again for taking the trouble to post your comments on the NHS Choices website.

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