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Delays with my daughter's orthodontic care

Posted By EveryContactCounts

"Delays with my daughter's orthodontic care"

About: The Princess Royal Hospital / Orthodontics

(as a parent/guardian),

My daughter is undergoing Orthodontic treatment at the Princess Royal Hospital In Telford Shropshire. We reveived a letter to say her appoinment had been cancelled. On telephoning the department I was told that her orthodontist was no longer at the hospital and she could have no further appointment. The receptionist was very short in her response and said there was nothing she could do. My daughter currently has an appliance in her mouth, we are now left with no way of knowing what her future treatment plan is. The hospital have a duty of care to my daughter, I feel we have been let down on this occassion.

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Responses

Response from Lesley Anne Jones, Patient Advice and Liaison Officer, Shrewsbury and Telford Hospital NHS Trust 11 years ago
Lesley Anne Jones
Patient Advice and Liaison Officer,
Shrewsbury and Telford Hospital NHS Trust

Submitted on 15/02/2013 at 12:38
Published on Care Opinion at 14:13

Thank you for taking the time to provide feedback about your/ relatives care and treatment at The Shrewsbury and Telford Hospital.

Our aim is to provide the highest standards of care for every patient, every time, and we are very sorry to hear your concerns about the care you received. Your comments have been sent to the Clinical Manager for the department concerned.

Unfortunately the Patient Opinion website does not share your contact details with the Trust, so we would encourage you to contact us so that we can look into the issues that you have raised in more detail.

The easiest way to do this is by calling our Patient Advice and Liaison Service (PALS) on 01952 282888 or visiting their office in the Main Entrance.

They aim to: provide advice and support to patients, their families and carers; listen to your concerns, suggestions or queries; and, help sort out problems quickly on your behalf. If you wish to make a formal complaint then the PALS service will be able to provide you with more information about how to do this. You can also find out more on the Trust website at www.sath.nhs.uk/patient_information/complaints.asp.

Thank you once again for taking the time and trouble to provide feedback via the Patient Opinion website. We look forward to hearing from you so that we can look into the issues you have raised in more detail.

Mrs L. A. Jones

Patient Advice and Liaison Officer

Princess Royal Hospital

Telford.

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