"Poor care of my elderly father"

About: Kingston Hospital / Older people's healthcare

(as a relative),

My elderly father was admitted with a urinary infection.

He ended up with losing the sight in one eye due to infection, being left for two weeks - being pumped full of tramadol for pain - before a surgeon discovered he had an abscess in his shoulder and had to do an emergency op, being left in bed with a full catheter (was bed-ridden) not being empty and then being treated like an idiot when the bed got wet (he was so drugged up on tramadol he didn't know what day of the week it was! ).

Care was appalling. It was not until we insisted the tramadol is stopped that the abscess was discovered.

At one stage my father went blind - large sign put above his head saying Blind - and cups of tea/water/food were put on his tray but he was never told they were there and, on occasion, knocked them over.

We witnessed dreadful way some staff talked to patients and it broke our hearts to know that our father was being treated the same way - like an inconvenience. On one occasion I went to nurse station about the way a male nurse had dealt with a patient with dementia. The response was - he's an agency - he's useless! Well - why was he there then?

Thankfully my father was eventually transferred to Queen Mary's Roehampton - where the care was excellent.

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