"Outpatient Cancellation "
About: Leeds Teaching Hospitals NHS Trust Leeds Teaching Hospitals NHS Trust Leeds LS9 7TF
Posted by Annoyed from Sheffield (as ),
I am a patient from Sheffield and was given an appointment to see a specialist in Leeds in early January of this year. I became ill with Norovirus 2 days prior to this and as I was required to be at work on the day of the appointment I cancelled the appointment online, as instructed to do on the letter. I was given an new appointment in March and this happens to be on a day when I am operating (I am a consultant surgeon). I therefore rang to ask if the appointment could be delayed for 1 week, when I knew I would be available. I was told as I DNA'd the first time I would have to be re-referred from the GP.The person I spoke to used the term DNA, although she did not know I was a doctor. She was also wrong, as I cancelled the appointment prior to the date. I asked her to check with her supervisor and asked her to ring me back. She never did and when I rang back she told me the supervisor had decided that I still had to go to the GP. I am now having to make an appointment to see my GP (more than 7 days ), wait for him to write a letter which will be sent by slow mail to Leeds and wait for them to give me another appointment, which undoubtedly will be on a day when I am operating. It's quite extraordinary - I sometimes wonder today of all days whether the NHS dislikes its staff or its patients more.