"Discharge procedure and hospital feedback"
About: Macclesfield District General Hospital / Older people's healthcare Macclesfield District General Hospital Older people's healthcare SK10 3BL
Posted by Eximious (as ),
Father in law (89) left in the Distress (Discharge) lounge with inadequate clothing arriving back at nursing home extremely cold and wet (incontinent).
Reporting this, as I have seen other comments along the same lines. What appals me is the standard 'cut and paste ' response from Macclesfield DGH word processor 'We are sorry etc...you can contact a our customer care team on ..."
Surely a member of the customer care team should be taking the initiative and contacting the patient, not leaving it for the patient to contact them?