"Discharge procedure and hospital feedback"

About: Macclesfield District General Hospital / Older people's healthcare

(as a relative),

Father in law (89) left in the Distress (Discharge) lounge with inadequate clothing arriving back at nursing home extremely cold and wet (incontinent).

Reporting this, as I have seen other comments along the same lines. What appals me is the standard 'cut and paste ' response from Macclesfield DGH word processor 'We are sorry etc...you can contact a our customer care team on ..."

Surely a member of the customer care team should be taking the initiative and contacting the patient, not leaving it for the patient to contact them?

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Response from Macclesfield District General Hospital

I am sorry you have had to post your dissatisfaction of your father in law’s care on the NHS Choices web site. I can understand what a distressing situation this must have been for your father and do appreciate the time and trouble you have taken to comment on this. We do like to offer people information about aspects of care and treatment if they request it, but unfortunately we are unable to contact people, who have posted comments on the NHS Choices web site ,as all the comments come through anonymously. If a name and telephone number were made available we would make contact with them. If you would like us to look into your father in law’s care in the Discharge Lounge, please contact the Customer Care Team on 01625 661449 or e-mail ecn-tr.customercareservice@nhs.net.

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