Father in law (89) left in the Distress (Discharge) lounge with inadequate clothing arriving back at nursing home extremely cold and wet (incontinent).
Reporting this, as I have seen other comments along the same lines. What appals me is the standard 'cut and paste ' response from Macclesfield DGH word processor 'We are sorry etc...you can contact a our customer care team on ..."
Surely a member of the customer care team should be taking the initiative and contacting the patient, not leaving it for the patient to contact them?
"Discharge procedure and hospital feedback"
About: Macclesfield District General Hospital / Older people's healthcare Macclesfield District General Hospital Older people's healthcare SK10 3BL
Posted by Eximious (as ),
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