"Excellent service"

About: Leeds PCT NHS Direct NHS Trust

(as a parent/guardian),

My 6yr old daughter woke up in the night with hugely swollen lips for no reason. A call to NHS Direct discounted anything very serious but they made an appointment for her at our local out-of-hours clinic and we were seen within half an hour of making the initial phone call.

NHS Direct were excellent; kind courteous, knowledgeable.

Lexicon House was accessible, clean and friendly.

A great experience of the NHS.

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Response from Caron Brittain, National Clinical Governance Manager, NHS Direct

Dear Sir

Thank you very much for taking the time to post your feedback and I do hope that your daughter has recovered now.

It is always a delight to hear about the good work undertaken by our staff in helping callers and patients with their issues but it is also refreshing that people, like yourself, take the time out to express their gratitude and good wishes. NHS Direct always informs the staff involved of positive comments that have been received. If you would like your comments to be passed to the staff member that took your call, please could you forward the your details to us via our secure Contact Us facility at www.nhsdirect.nhs.uk? The details required are your name, address including postcode, date of call and the telephone number your rang from so we can identify the staff member that handled your call.

Thank you again for your kind comments.

Yours sincerely,

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