" TRAQS seemed to prolong and muddle the experience"
Posted by Wish210 (as ),
Having been contacted by TRAQS and told I was being referred to PRH, I was disappointed to find I got lost in their system. I had to chase the appointment only to find that my referral had not reached the appropriate department. When I did phone TRAQS to find out what was happening I was given the phone number for appointments at PRH. Having phoned a number of times and left messages on PRH appointments answering system (whiched promised someone would get back to me but no one did). I had to go back to my GP surgery to enlist their help!
As a client I had no idea how long to wait before choosing the appointment, which I should not have needed to do. TRAQS seemed to prolong and muddle the experience in receiving the appointment. I found this exasperating, frustrating and time consuming. The hospital appointment in contrast was an excellent experience.