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The TRAC lady on the phone was excellent

Posted By Blue86

"The TRAC lady on the phone was excellent"

About: Tamar Referral & Appointments Centre

(as the patient),

The TRAC lady on the phone was excellent. She talked kindly and courteously, explaining that I would attend the hospital near to where I live. I was most pleased it made my Christmas because I was worried about whether I would get an appointment because it took so long answering the GP’s request. Thank you.

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Responses

Response from Gemma Smith, Tamar Referral & Appointments Centre (TRAC) 11 years ago
Gemma Smith
Tamar Referral & Appointments Centre (TRAC)

Submitted on 21/02/2013 at 15:19
Published on Care Opinion at 16:50

Dear ‘Blue86’,

I am really pleased to read your comments and would like to thank you for taking the time to share them with us. It is great to hear how well your experience of using the TRAC team was and that the lady you spoke with was so kind.

We understand how important it is to be able to arrange an appointment for your care at your own convenience. It would be lovely to share your kind comments with the member of staff your spoke with and if you are happy to, I would appreciate it if you would share a few details about your referral with me. You can contact me directly on 01626 883712 on Monday to Friday from 9am until 5pm or via email on cab.helpdesk@nhs.net.

Best wishes

Gemma Tremlett

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