"no introductions or names from a n e staff,"

About: Cheltenham General Hospital

Anything else?

My relative was admiited from another cheltenham hospital yesterday with dehydration and having had a fit.How are you dehydrated after being in hospital.?we waited with him for 5 hours for admission whilst he was left on a trolley.no one introduced themselves or wore a name badge.No one offered him a drink if water.As he has mental health problems and had had a fit it must have been very confusing for him.the relatives room was grim- get rid of the dead plant- and there didnt seem to be anywhere to get a drink whilst waiting.Information needed in that room please. The Consultant was the only person to come and introduce himself and tell us after 5 hours what was happening.

I felt very worried about leaving him there. Very poor Cheltenham hospital.

And finally you ask for feedback cards then there's nowhere to submit them

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Response from Cheltenham General Hospital

Really sorry to hear this. We'd like to find out a bit more so that we can learn from any mistakes and improve in the future. Would you be willing to get in touch with our PALS team? They will take some details about your experiences and then look into the issues you've outlined. They can be contacted on 0800 019 3282 or text 07827 281 266 or email: pals.gloucestershirehospitals@glos.nhs.uk

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