"Hearing Consultant / baha implant"

About: Queen Elizabeth Hospital (Birmingham)

Anything else?

I am severely deaf and I have seen a Hearing Consultant and his team who have been absolutely superb in the way they have dealt with me. The consultant confirmed that a baha abutment implant was my best option and he gave me a date on my first visit, as to when the surgery could be done.

I have recently had the surgery as a day case under local anaesthetic to fit an abutment above my right ear, again the service that I received by the consultant was superb, also the way I was treated from start to finish on the Ambulatory day care ward was second to none.

Although my treatment is ongoing for a few weeks , its an absolute pleasure for me to go the Q.E. hospital, I am sure that a lot of hospitals could learn a massive amount from the way things are done at the Q.E. Its a massive thanks from me.

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Response from Queen Elizabeth Hospital

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital Birmingham. We are very pleased that you have had such a positive experience during your visit to Ambulatory Care under the care of the Audiology team.

It is a real morale boost for staff to receive feedback like this from patients. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive. Your feedback has been passed on to the senior managers of the area that you visited; they will ensure it is shared with their teams.

If you would like further information on services at the Queen Elizabeth Hospital Birmingham or would like to discuss any thing in more detail please contact PALS by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 10-4pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Thank you once again for your kind comments.

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